Policy and Terms


We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern. The color will range between shades of off black to brown. In some cases we may have naturally lighter hair pieces that are available upon request but not guaranteed.

Payment Terms

Payment is due when your order is placed. We accept all major credit cards. As soon as you place an order online your credit card will be charged.

Refund & Return Policy

Due to the nature of our products, ALL SALES ARE FINAL. 

At Galaxy 5000 we maintain a very high level of quality assurance. Our hair is prepared and professionally packaged at our warehouse here in the United States. Everything goes through strict quality control to ensure you receive the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.

An exchange may be issued on a case by case basis. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.

We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. If there is a defect in the product please contact our customer service within 48 hours of receiving the product.

Policy Changes

Galaxy 5000 LLC, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.