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FAQ

What makes Galaxy 5000 the highest quality hair on the market?

Most hair extensions are imported from Asia where hair is low-priced and plentiful. It's collected from used combs-and several other unsanitary methods. It's normally filled with synthetic fibers & animal hair fillers resulting in weak and brittle hair. Galaxy 5000 hair remains the highest quality hair available because unlike many companies we directly manufacture our hair with the highest level of quality control. Our hair is pure 100% human hair.

Here at Galaxy 5000 our team is knowledgeable and comprised of industry experts and leading professionals in hair extension manufacturing. At Galaxy 5000 we will not only ensure you the highest quality of hair but also education.

What is 100% Virgin Hair?

100% Virgin Hair is completely unprocessed. It's all natural 100% human hair with all cuticles intact and running in the same direction to prevent tangling. Virgin hair will have the most natural look, movement and body when comparing it to processed or synthetic hair. Virgin hair lasts the longest and gives the best results and the least amount of trouble. Virgin hair also means that it has not been chemically processed or colored in any way. Galaxy 5000 hair is the best looking, longest lasting, and most exclusive hair on the market.

How many ounces are in 1 bundle?

Each bundle is measured by weight. There are 3.5 ounces in each bundle.

How many bundles are recommended?

The recommend amount of bundles for the average person is 2 bundles. Galaxy 5000 extensions are full in density from the weft to the ends providing a fuller look when compared to other extensions. You may find that with other extensions you will need more than two bundles because the hair is not full at the ends.

What makes Galaxy 5000 closures different from others?

Galaxy 5000 closures are the highest quality closures available on the market. Unlike others, our popular closures are hand crafted and are available in different lace colors to match different skin tones. When compared to other closures the Galaxy 5000 lace is very thin. The grids on each lace are positioned closely which will result in a natural part once customized.

Is Galaxy 5000 extensions available in other colors?

Galaxy 5000 hair is unprocessed and chemical fee. All bundles are available in natural colors that vary from brown to off black. Any other specialty color will make the hair chemically processed which will no longer make the hair virgin. We pride ourselves in only using raw hair when we source and manufacture Galaxy 5000 extensions.

Can I color Galaxy 5000 Extensions?

Yes, if desired Galaxy 5000 hair can be customized by coloring it. If you are using virgin hair for the first time and are considering coloring it, we highly recommend it being done by a professional colorist.

What is double drawn hair?

Double drawn hair is full and most short strands of hair are removed from the bundle. All Galaxy 5000 hair is double drawn providing unmatchable density from the weft to the ends. Once installed the ends will require minimal trimming.

Can I use hot tools on Galaxy 5000 extensions?

Yes. You can straighten, blow-dry, curl, and style your Galaxy 5000 Extensions, just as you would your own hair. Our extensions offer great styling flexibility. Flat iron bone straight for a sleek and stylish look or curl with curling wand or curlers for more style and fullness. Hair reverts back to original texture after wetting or washing if heat damage does not occur.

How is the length of the hair measured?

The Sebu Straight hair texture is measured true to length while our Calibo Curly, Macati Wavy, and Calinga Ultra Coarse textures are measured when the hair is pulled straight. Some hair may be slightly longer than the stated length.

Do Galaxy 5000 Extensions experience shedding?

As with any hair extensions, Galaxy 5000 extensions will have very little shedding. You can minimize shedding, by maintaining your hair extensions with utmost care and sealing the weft. Our unique 9 stitch machine weft method provides minimal shedding, allowing the hair to last longer.

How do I take care of my Galaxy 5000 Hair?

With proper installation and maintenance Galaxy 5000 hair can easily last over 3 to 5 years. For longer lasting hair when uninstalled, always air dry your extensions and store in the Galaxy 5000 hair storage bag.

For daily styling, we recommend keeping styling products to a minimum to prevent weighing down your hair. If product build up occurs, we recommend washing your extensions with a clarifying shampoo. To prevent knots & tangles brush or comb daily.

Shampoo and condition hair regularly. When conditioning hair, brush through hair completely then rinse. When hair is wet, comb or brush through with a paddle brush. You can also finger comb the hair.

Note: For the Calibo Curly texture to prevent frizz, allow hair to air-dry or use a hair dryer with a diffuser attached. We recommend that you separate the curls with your fingers after it has dried.
What should I do, if the product I want is out of stock?

We generally receive stock every 1-2 weeks. Be sure to check back or email us for an update.

What hair products do you recommend for use with my Galaxy 5000 extensions?

We recommend minimal to no product. If product is desired only use non-oily ingredients that leave hair with no residue or buildup.

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