Due to the nature of our products, ALL SALES ARE FINAL. It is Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on.
At Galaxy 5000 we maintain a very high level of quality assurance. Our hair is prepared and professionally packaged at our warehouse here in the United States. Everything goes through strict quality control to ensure you receive the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
An exchange may be issued on a case by case basis. We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair voids ALL EXCHANGE AND REPLACEMENT guarantees.
We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. If there is a defect in the product please contact our customer service within 14 days of receiving the product.